Clinic Policies
Our Commitment To Providing A Professional & Relaxing Experience
At Face & Body Collective, we are committed to providing every client with exceptional service, professional treatments and a welcoming environment.
To ensure appointments run smoothly for all clients, we kindly ask that you familiarise yourself with our clinic policies before booking.
By booking an appointment with Face & Body Collective, you agree to the policies outlined below.
Appointments
We recommend arriving a few minutes before your appointment time to allow for a relaxed and comfortable check-in.
Late arrival may result in a shortened treatment time in order to avoid impacting subsequent appointments.
In some cases, appointments may need to be rescheduled if insufficient treatment time remains.
Consultation Requirements
Certain treatments require a consultation prior to treatment.
This allows us to:
- Assess suitability
- Discuss treatment expectations
- Review medical history where appropriate
- Create a personalised treatment plan
Your safety and wellbeing are always our priority.
Cancellation Policy
We kindly request a minimum of 24 hours’ notice for any appointment cancellations or rescheduling requests.
Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the booked treatment value.
This policy allows us to offer appointments to other clients who may be waiting for availability.
No Show Policy
Clients who fail to attend an appointment without prior notice may be charged up to 100% of the treatment value.
Repeated missed appointments may result in future bookings requiring full prepayment.
Deposits & Prepayments
Certain treatments, courses and programmes may require a deposit or full payment at the time of booking.
Deposits are non-refundable but may be transferred to an alternative appointment where sufficient notice is provided in accordance with our cancellation policy.
Treatment Suitability
While we aim to provide treatments to as many clients as possible, certain treatments may not be suitable for everyone.
Treatment suitability may depend on:
- Medical history
- Pregnancy
- Current medications
- Skin conditions
- Contraindications
We reserve the right to decline treatment where it is not considered safe or appropriate.
Children & Accompanying Guests
To maintain a relaxing environment for all clients, we kindly ask that children and additional guests do not attend appointments unless previously agreed.
Personal Belongings
Clients are responsible for their personal belongings during their visit.
Face & Body Collective accepts no responsibility for loss or damage to personal items.
Treatment Results
Results may vary between individuals.
While we always aim to achieve the best possible outcomes, no treatment can guarantee specific results.
Treatment recommendations are based on professional experience, consultation findings and individual suitability.
Respectful Behaviour
We are committed to creating a professional, welcoming and respectful environment for both clients and staff.
We reserve the right to refuse treatment or terminate appointments where behaviour is considered inappropriate, abusive or threatening.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash.
Voucher expiry dates will be stated at the time of purchase.
Contact Us
If you have any questions regarding our clinic policies, please contact us.
General enquiries:
bookings@facebodycollective.
Treatment and skincare enquiries:
gemma@facebodycollective.co.uk
Thank you for choosing Face & Body Collective.