Consultation-Led Care

Personalised treatment plans

Nearly 20 Years’ Experience

Trusted professional expertise

Birmingham Clinic

Easy city-centre access

Results-Focused Treatments

Tailored to your skin goals

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Shipping policy

Shipping Information

At Face & Body Collective, we aim to dispatch all orders as quickly and efficiently as possible.

We understand how important it is to receive your skincare and beauty products promptly, which is why we work hard to process and ship orders within 24 hours of receipt wherever possible.

All orders are dispatched from our Birmingham-based warehouse using trusted UK delivery partners.

Order Processing

Orders are typically processed within 24 hours of being received.

Orders placed on weekends, bank holidays or during exceptionally busy periods may require additional processing time.

Once your order has been dispatched, you will receive confirmation via email.

Delivery Partners

We currently ship orders using:

  • Royal Mail
  • DPD

The delivery service used may vary depending on the size, weight and value of your order.

Delivery Timeframes

Estimated delivery times are:

Standard Delivery

  • Royal Mail Tracked
  • Typically 2–4 working days

Express Delivery

  • DPD Next Working Day
  • Typically 1–2 working days

Please note that delivery timeframes are estimates and may occasionally be affected by factors outside of our control.

Shipping Costs

Delivery charges are calculated at checkout based on the shipping method selected.

Any promotional free delivery offers will be clearly stated on the website at the time of purchase.

UK Delivery

We currently deliver throughout the United Kingdom.

If you require delivery outside of the UK, please contact us prior to placing your order and we will advise whether shipping is available.

Tracking Your Order

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

You can use this information to monitor the progress of your delivery directly with the courier.

Incorrect Shipping Information

Please ensure all delivery information is entered accurately when placing your order.

Face & Body Collective cannot accept responsibility for delays or failed deliveries resulting from incorrect address information provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible and we will do our best to assist.

Lost Or Delayed Parcels

While the vast majority of orders arrive without issue, occasional delays can occur.

If your parcel has not arrived within the expected delivery timeframe, please contact us and we will investigate the matter with the relevant courier.

Please allow:

  • 10 working days for Royal Mail deliveries
  • 5 working days for DPD deliveries

before a parcel can be formally considered delayed or missing.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Where possible, please include:

  • Your order number
  • Photographs of the packaging
  • Photographs of the damaged items

This will allow us to investigate and resolve the issue as quickly as possible.

Missing Items

If any item is missing from your order, please notify us within 48 hours of delivery and we will investigate immediately.

Returns & Refunds

Please refer to our Returns Policy for full information regarding returns, exchanges and refunds.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

General enquiries:

bookings@facebodycollective.co.uk

We are always happy to help and will do our best to ensure your order arrives safely and promptly.

Thank you for shopping with Face & Body Collective.